Privacy Policy

What Type of Information We Collect About Our Customers?

• Personal Information: This includes your name, email address, phone number, and any other information you provide to us.
• Usage Data: We collect information about how you interact with our Services, such as your IP address, browser type, and the pages you visit.
• Cookies and Tracking Technologies: We use cookies to enhance your experience on our website. Cookies are small data files stored on your device. If cookies are not essential for the operation of our Services, we will ask for your consent before using them.

How do you provide this information to PartsBlue?

• Search for products or services on our website
• Place an order through our website
• Provide information in My Account (and you might have more than one if you have used more than one e-mail address or mobile number when shopping with us)
• Configure your settings, provide data access permissions for, or interact with a PartsBlue Service.
• Upload or stream images, videos, or other files to Parts Avatar Services; or participate in community features, provide and rate customer reviews

Automatic Information Collection

• IP Address: The Internet protocol (IP) address used to connect your device to the Internet.
• Login Details: Your login information, including email address and password for our website.
• Device Location: Information about the location of your device or computer.
• Content Interaction: Details about how you interact with our content and services.
• Device Metrics: Data on device usage, application activity, connectivity, and any errors or failures.
• Service Metrics: Information about technical errors, service feature interactions, settings preferences, and metadata related to uploaded files (e.g., file names, dates, times, and locations).
• Version and Time Zone: Your device’s version and time zone settings.
• Usage History: Records of purchases, content usage, and the full Uniform Resource Locator (URL) clickstream to and from our website, including date, time, and browsing activity.
• Phone Numbers: Numbers you used to contact our customer service.
• Media Files: Images or videos captured while using PartsBlue Services.

Information From Other Sources

• Delivery Information: Updated address details from carriers or third parties to enhance delivery accuracy.
• Account and Purchase Data: Information on account activities, purchases, or redemptions from merchants we partner with or provide services for.
• Affiliate Interactions: Data on your interactions with products or services from our affiliates or subsidiaries.
• Search Results and Listings: Information from search results and links, including paid listings.

How PartsBlue Uses Your Personal Information

1. Improve Purchase and Delivery Experience We use your personal information to handle orders, process payments, and deliver products and services. This includes communicating with you about your orders, products, and any promotional offers.
2. Service & Troubleshooting Improvement Your data helps us provide, troubleshoot, and improve customer experience at PartsBlue Services. We analyze performance, fix issues, and make our services more effective and user-friendly.
3. Recommendations and Personalization We use your information to suggest features, products, and services that match your interests. This allows us to customize your experience and offer personalized recommendations based on your preferences.
4. Legal Compliance In some cases, we need to collect and use your personal information to comply with legal requirements. For example, we gather seller information for identity verification and other legal purposes.
5. For Excellent Communication with You. We use your personal information to keep in touch with you about PartsBlue Services. This could be through various channels like phone, email, or chat.
6. Advertising Your data helps us display relevant ads for features, products, and services you might find interesting.
7. Fraud Prevention and Credit Risk Management We process personal information to detect and prevent fraud and abuse. This protects the security of our customers and the integrity of PartsBlue. We may also use scoring methods to manage credit risks.
8. Consent-Based Purposes Sometimes, we may ask for your consent to use your personal information for specific purposes that we will clearly communicate to you.

Does PartsBlue Share Your Personal Information With Anyone?

1. Transactions with Third Parties When you use services or products provided by third parties through PartsBlue, we share your personal information related to those transactions with the relevant third parties. You will be notified when a third party is involved.
2. Third-Party Service Providers We work with other companies and individuals to help us operate and improve PartsBlue Services. These service providers may handle tasks such as:

• Fulfilling product orders
• Delivering packages
• Sending emails and postal mail
• Analyzing data
• Providing marketing assistance
• Processing payments (e.g., Stripe)
• Managing customer service (e.g., Zendesk)

1. Protection of PartsBlue and Others We may disclose your personal information when necessary to:

• Comply with legal requirements
• Enforce our Terms of Use and other agreements
• Protect the rights, property, or safety of PartsBlue, our users, or others

1. Notification and Choice If we plan to share your personal information with third parties beyond the circumstances mentioned above, we will notify you and provide an opportunity to opt out.

How Secure is Your Information with PartsBlue?

1. Advanced Encryption Protocols We use powerful encryption protocols and software to protect your personal information during transmission, ensuring that your data remains private and secure.
2. PCI Compliance Our third-party payment processors adhere to the Payment Card Industry Data Security Standard (PCI DSS), which makes sure that your credit card information is handled with the highest level of security.
3. Comprehensive Procedural Safeguards We implement physical, electronic, and procedural safeguards to protect the collection, storage, and disclosure of your personal information. For added security, we may require identity verification before disclosing any personal data to you.
4. Personal Security Measures To help protect against unauthorized access, we recommend using a unique password for your PartsBlue account, different from passwords used for other online accounts. Always sign off when using a shared computer and ensure that your devices and applications are secure.
5. Secure Transactions When you provide sensitive information, such as credit card details or social security numbers, we use 128-bit Secure Socket Layer (SSL) technology to encrypt this data during transmission.

Advertising and Third-Party Links

1. Third-Party Advertisers and Links PartsBlue Services may feature third-party advertisements and links to other websites or apps. When you interact with these ads or links, third-party advertisers may collect basic information about you.
2. Use of Advertising Services To provide you with relevant and useful ads, we may share certain information with advertising partners. This helps us deliver more personalized ads and measure their effectiveness. We do not share your personal information like your name directly; instead, we use advertising identifiers such as cookies or device identifiers. These ad companies may also use this information to show you ads from other advertisers.

Your Choices and Rights to Protect Your Privacy

1. Contact Us If you have any questions or concerns about how we handle your personal information, please reach out to us at support@partsblue.ca or through our website. Many of our services also offer settings to manage how your information is used.
2. Information Provision and Access You can choose not to provide certain information, though this may limit your ability to use some of our services. To add or update your information, visit the "My Account" section on our website. We typically keep a record of previous versions of your information for our records.
3. Communication Preferences To stop receiving emails or other communications from us, use the unsubscribe link in those communications or contact us directly. To manage in-app notifications, adjust the settings within the app or on your device.
4. Cookies Cookies are used to enable essential features of our services. While you can adjust your browser or device settings to manage cookies, we recommend keeping them enabled to fully enjoy our services. Blocking cookies may prevent you from adding items to your shopping cart, completing checkout, or using certain features.
5. Consent Withdrawal If you’ve consented to our processing of your personal information for specific purposes, you can withdraw your consent at any time. We will stop processing your data for those purposes upon request.
6. Device Permissions You can change device permissions, such as disabling location services or access to contacts, through your device’s settings menu. For help with device-specific settings, contact your mobile service carrier or device manufacturer.
7. Data Rights Under applicable law, you have the right to:

• Access, correct, or delete your personal data
• Request restrictions on the use of your personal data
• Ask for data portability
• Object to or request limitations on the processing of your personal data

Our Cookies Policy

1. Introduction to Cookies We use cookies and similar tools to enhance your shopping experience, improve our services, and provide relevant advertisements. Cookies help us recognize your browser or device, understand how you interact with our services, and make improvements based on this information. Approved third parties also use these tools in connection with our ad displays.
2. What Are Cookies? Cookies are small files containing identifiers (strings of letters and numbers) sent by a web server to your web browser and stored by the browser. These identifiers are sent back to the server each time your browser requests a page. Cookies can be:

• Persistent Cookies: Stored by your browser and remain valid until their set expiry date or until deleted by you.
• Session Cookies: Expire at the end of your session when the browser is closed. Cookies generally do not contain personal information but may be linked to personal data we store about you.

1. Types of Cookies We Use

• Authentication: Identify you and manage your session as you navigate our website.
• Status: Determine if you are logged in.
• Shopping Cart: Maintain your shopping cart’s state as you browse.
• Personalization: Store your preferences to personalize your experience.
• Security: Enhance security, prevent fraudulent use, and protect our services.
• Analysis: Analyze website usage and performance.
• Advertising: Display relevant advertisements to you.
• Cookie Consent: Store your preferences regarding cookie usage.

1. Cookies Used by Our Service Providers

• Google Analytics: Analyzes website usage. Relevant cookies include _gid, _gat, and _ga. For more details, visit Google’s privacy policy.
• Stripe: Manages payments and fraud prevention. Relevant cookies include __stripe_mid, _stripe_sid, stripe.csrf, merchant, site-auth, _stripe_orig_props, cid, machine_identifier, user, and private_machine_identifier. For details, visit Stripe’s privacy policy.

1. Managing Cookies You can refuse to accept and delete cookies through your browser settings. The method varies by browser and version. For more information, consult your browser's help resources or visit its support site. You can get up-to-date information about blocking and deleting cookies via these links:

• Chrome
• Firefox
• Opera
• Edge
• Internet Explorer
• Safari

1. Contact Us If you have questions about our use of cookies or need assistance managing them, please contact us at support@partsblue.ca.

Contacts, Notices & Revisions

1. If you have any concerns about privacy at PartsBlue, please reach out to us via email at support@partsblue.ca or contact us through our website. Provide a detailed description of your issue, and we will do our best to resolve it promptly.
2. Our business is constantly evolving, and as a result, our Privacy Policy may be updated from time to time. We encourage you to visit our website regularly to stay informed of any changes. Unless otherwise stated, our current Privacy Policy applies to all personal information we have collected about you and your account.
3. We remain committed to the promises outlined in this policy and will never make significant changes that reduce the level of protection for your personal information without obtaining your consent.

Opt-In for Communication and Data Use

1. By submitting your information through this website, you:

• Agree to our Privacy:

• Consent to the collection and use of your information as outlined in this policy.

• Provide Explicit Consnet:

• Receive communications from us, including marketing emails, newsletters, and updates about our products and services.

• Clicking the "Unsubscribe" link in our emails.
• Contacting us directly at ???? sales@partsblue.com.