👤 Select Item: Go to Orders in your account and choose your item.
🖨️ Print RMA Click "Return Item" and print your RMA receipt.
📦 Pack Part Place the item and receipt inside the box.
🏷️ Label It Securely attach the return label to the package.
📍 Drop Off: Leave the package at any mailbox or post office.
30-Day Hassle-Free ReturnsAt PartsBlue, we want to ensure you get the right part for your vehicle. If you are not 100% satisfied with your purchase, you can return your auto parts within 30 days of the delivery date.
Return Eligibility Checklist
To qualify for a refund, please ensure the following:
Original Packaging: Parts must be returned in their original manufacturer's packaging.
Condition: The part must not have been installed, used, or damaged.
RMA Number: All returns require a Return Merchandise Authorization (RMA) number. Any returns sent without an RMA will be disregarded.
Completeness: All components, hardware, and instructions originally included must be in the box.
How to Process a Return (Step-by-Step)
Request your RMA: Log in to your PartsBlue account, navigate to your order history, and select "Return Items" to generate your RMA number.
Pack the Item: Place the part back in its original manufacturer's box. Place that box inside a separate shipping carton (do not write on the manufacturer’s box).
Include the RMA Receipt: Print and place your RMA receipt inside the package.
Ship It Back: Affix the shipping label and drop it off at the designated carrier. Please note: Return shipping is the responsibility of the customer unless the return is due to our error.
Frequently Asked Questions (FAQs)
What is the return policy period?Almost all parts sold by PartsBlue are returnable within 30 days of delivery, provided they have not been installed or damaged.When are returns not possible?Returns cannot be accepted if the part has been used, installed, or if the original manufacturer's packaging is missing or damaged. "Non-returnable" items (such as certain electrical components) will be clearly marked on the product page.Who pays for return shipping?Shipping charges are non-refundable. The customer is responsible for return shipping costs unless the return is a result of a PartsBlue error (e.g., you received the wrong part).What do I do if my product arrives physically damaged?If your package arrives damaged, please contact our support team within 48 hours of delivery. Do not attempt to install the part. We will initiate a claim with the carrier and arrange for a replacement.Can I exchange a part?To ensure you get the correct part as quickly as possible, we do not offer direct exchanges. Please follow the return process for a refund on your original order and place a new order for the correct item.Where should I send my return?The return address will be provided on your RMA Receipt. Please do not ship items back to the manufacturer or our corporate office without an RMA, as they will not be processed.How long does it take to get a refund?Once the returned part reaches our warehouse and passes inspection, we will issue a refund to your original payment method within 3-5 business days.
